What constitutes road assistance services?

In accordance with the Hellenic laws and regulations road assistance services constitutes of:

  • On-site vehicle repair.
  • Vehicle transportation to the nearest, or better suited, facility for its immediate repair.
  • Vehicle transportation to a repair shop of the owner’s choice, as well as passenger transportation to the nearest location, from which they can board other means of transport, chosen by the beneficiary of the insurance company, in accordance to the obligations the company has to meet under the policy that is agreed upon.
  • Vehicle transportation, as well as the driver and passengers, to their residence, their starting place, or original destination within Greece, in accordance with the obligations agreed upon with the road assistance service.

How can one get road assistance services?

One can get road assistance, limited or on a full scale by:

  • Insurance companies, with the corresponding insurance premium.
  • Third party road assistance services, with the corresponding fee.
  • Transportation services, hoisting and towing using freelancer vehicles, with the corresponding fee.

How can one transport one’s non-license plates vehicle?

Freelancer vehicle transportation services are the only ones that can move a vehicle without license plateς, for a lump-sum payment agreed upon by the corresponding parties.

What is accident care, and what is its difference with an insurance’s road assistance?

Accident care is a stipulation in an insurance policy that covers one only in a case of an accident. In such a case, a representative of the insurance company contacts one, directly or remotely, in order to make a statement regarding the damages of the accident. Moreover, should the vehicle be damaged, one is entitled one transport from the site to his residence, a body shop, or a place of one’s choosing. When road assistance is included in a contract, one is entitled assistance on any possible vehicle immobilization.

Meaning one is entitled assistance in case of a vehicle malfunction. In such occurrences road assistance personnel can assist one in a case such as battery failure, flat tire, or a number of possible malfunctions.

When is it in one’s best interest to draft an insurance policy, and when should one rely on freelancer vehicles (with public service license)?

In times like these, regarding financial difficulties on a daily basis for most people, many are wondering if it is in their best interest to add more stipulations to their insurance policy, such as road assistance service. If one were to make a market investigation, one would reach these conclusions:
- Should the vehicle be relatively new, or well preserved, it might not be in one’s best interest to add the road assistance stipulation.
- Should one be making lots of travelling, or having reservations regarding the credibility of the vehicle, one might find it sound to add said stipulation.
- Should one be moving out of district on a regular basis, with up to one passenger, one might prefer to avoid the specific stipulation.
- Should there be more than two passengers, regarding long distance transportations, the insurance policy is advised to include the stipulation.
- Should the response time be a critical factor to one’s decision, one should consider that given the number of freelancer vehicles available, it might be better suited for one to prefer this particular choice.